Customer Service

Our Guarantee

The Shoppes of Premise Maid guarantees the freshness and quality of our products. If you have any problems with your order, please contact us within 10 business days from the date of your order for a replacement or refund. Shipping costs are nonrefundable. Our products are made fresh and are best when consumed in a timely manner.

If for any reason you need assistance with your order, have questions or concerns; please contact our customer service department

Customer Service (Office) Hours

Monday thru Friday 10:00am to 5:00pm
Closed on Saturday and Sunday
Phone: (610)395-3221
FAX: (610)366-8303

Retail Store Hours: Special COVID19 Hours

September Store Hours: Closed Monday, Tuesday -Thursday 10:00-8:00, Friday & Saturday 10:00-9:00, Sunday 11:00-8:00

October Store Hours : Monday thru Saturday 10:00-8:00 , Sunday 11:00-7:00

 

Employment Opportunities

People are always telling us they would love to work for a chocolate company. Our answer? We'd love to have you. After all, working for a chocolate company hardly seems like work or does it? The truth is we value people as much as we do our chocolates, bakery items and ice creams. At Premise Maid, we take great pride in the family spirit of all who work here. While a sweet tooth is recommended, it is not required!

We are hiring for the following positions:

SEASONAL PT RETAIL SALES ASSOCIATE CASHIER  WEEKNIGHTS/WEEKENDS POSITIONS

  • WEEKNIGHT SHIFTS: 4:00-8:00
  • WEEKEND SHIFTS: must have open availability for day and evening shifts
  • Hours per week 12-16 or 16 -20
  • Retail Store Hours: Monday-Thursday 10:00am-8:00pm  Friday and Saturday 10:00-8:00 / Sunday 11:00am-7:00pm

What Will I do?

  • Provide incredible customer service and address the needs of customers in a timely & effective manner
  • Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked
  • Operate POS Systems/Follow cash & credit card handling procedures
  • Restocking products, cash register sales, light cleaning, customer assistance and some product prep.

Basic Qualifications

  • At least 18 years of age
  • High School Diploma or GED
  • Excellent communication skills-written and verbal in order to correctly enter and fulfill orders
  • Basic math functions (additions, subtractions, multiplication, division) and ability to use a calculator
  • Ability to thrive in a fast-paced environment

Physical Demands

  • You’ll be on your feet a lot – this job involves standing and moving
  • You will need to be able to constantly stand, crouch, kneel, bend and reach above eye level and work with your hands
  • You’ll need to be able to lift up to 5 pounds frequently and up to 30 pounds occasionally

Qualifications

  • Must be 18 Years old
  • Must be able to work in all departments(Chocolates,Bakery, Ice Cream).
  • Must  be able to work one or two week night shifts.
  • Must be available one or two weekend shifts.
  • 4 hour, 6 hour and 8 hour work shifts available
  • Hours per week  12 -16 hours  /  16-24 hours
  • Flexibility in scheduling - work-life balance

 

SEASONAL PT RETAIL SALES ASSOCIATE CASHIER  WEEKDAYS/WEEKENDS POSITIONS

  • WEEKDAY SHIFTS: 10:00-4:00 OR 12:00-4:00
  • WEEKEND SHIFTS: must have open availability for day and evening shifts
  • Hours per week 12-16 or 16 -20
  • Retail Store Hours: Monday-Thursday 10:00am-8:00pm  Friday and Saturday 10:00-8:00 / Sunday 11:00am-7:00pm

What Will I do?

  • Provide incredible customer service and address the needs of customers in a timely & effective manner
  • Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked
  • Operate POS Systems/Follow cash & credit card handling procedures
  • Restocking products, cash register sales, light cleaning, customer assistance and some product prep.

Basic Qualifications

  • At least 18 years of age
  • High School Diploma or GED
  • Excellent communication skills-written and verbal in order to correctly enter and fulfill orders
  • Basic math functions (additions, subtractions, multiplication, division) and ability to use a calculator
  • Ability to thrive in a fast-paced environment

Physical Demands

  • You’ll be on your feet a lot – this job involves standing and moving
  • You will need to be able to constantly stand, crouch, kneel, bend and reach above eye level and work with your hands
  • You’ll need to be able to lift up to 5 pounds frequently and up to 30 pounds occasionally

Qualifications

  • Must be 18 Years old
  • Must be able to work in all departments(Chocolates,Bakery, Ice Cream).
  • Must be available one or two nights/Days a week.
  • Must be available one or two weekend shifts.
  • 4 hour, 6 hour and 8 hour work shifts available
  • Hours per week  12 -16 hours  /  16-24 hours
  • Flexibility in scheduling - work-life balance

CHOCOLATE PRODUCTION PACKAGING WEEKDAY POSITIONS

Essential Responsibilities and Duties

  • Monitor product for quality specifications; weigh and measure product and materials.
  • Place nutritional and date labels on boxes.
  • Perform cleaning and routine maintenance on enrobing equipment per policy and procedure
  • Count, inspect, straighten and pack as necessary
  • Pack the correct number of finished products into the approved packaging materials
  • Rotate positions with other packing employees as directed
  • Operate packaging equipment and other specialized equipment; stocking product, order pulling and other miscellaneous production duties including helping other departments.
  • Must maintain a clean and sanitary work environment, including cleaning equipment at the end of shift, mopping floors, etc. Follows company established sanitation/Quality Assurance HACCP and GMP procedures to assure product quality. Complies with company and OSHA safety policies

Job Skills and Requirements

  • Must have a High School Diploma or equivalent.
  • Strong work ethic. Passionate about work/food with high quality standards
  • Must be able to carefully follow written and/or verbal instructions and must work well under deadlines.
  • Must pay attention to detail and to make sure design is uniform and consistent.
  • NO SMOKING.
  • Maintain a positive, professional attitude and appearance all times.
  • Must be able to stand for entire shift.
  • Must be able to lift up to 30 to 50 pounds, bend, reach grasp small objects.